Shipping policy
At FanVella, we are committed to making online shopping convenient and accessible for customers worldwide.
We proudly offer free worldwide shipping with a standard delivery timeframe of 7–10 days.
This Shipping Policy explains how we process, ship, and deliver orders placed through https://FanVella.space.
1. Free Worldwide Shipping
FanVella provides complimentary standard shipping on all orders.
Shipping Cost: FREE
Shipping Coverage: Worldwide
Standard Delivery Time: 7–10 Days
There is no minimum purchase requirement to qualify for free standard shipping.
The free shipping offer applies to eligible delivery destinations supported by our shipping partners.
If a destination cannot be served, we will contact the customer and provide an appropriate resolution.
2. Order Processing
After an order is placed, we review the payment confirmation, shipping details, and product availability.
Orders are prepared for shipment as promptly as reasonably possible.
Once your order has been dispatched, you will receive a shipping confirmation email when tracking or shipment information is available.
Processing requirements may vary during weekends, holidays, or periods of unusually high order volume.
3. Estimated Delivery Time
Our standard delivery timeframe is:
7–10 days
This timeframe represents our normal delivery estimate rather than a guaranteed delivery date.
Actual delivery may vary depending on:
Destination country or region
Carrier operating schedules
Customs inspections
Public holidays
Severe weather conditions
Transportation disruptions
Incorrect or incomplete delivery information
We will make reasonable efforts to communicate significant delays and assist customers with shipment inquiries.
4. International Shipping
FanVella serves customers worldwide.
International orders may be subject to customs inspections and import regulations in the destination country.
Customers may be responsible for applicable import duties, taxes, or customs charges imposed by local authorities, unless otherwise stated during checkout.
These charges are separate from our free standard shipping service.
We recommend reviewing local import requirements before placing an international order.
5. Order Tracking
Where tracking is available, shipping confirmation details will be sent to the email address provided at checkout.
Tracking information may take some time to become active after the carrier receives the shipment.
If you need assistance locating your shipment, contact support@FanVella.space and provide your order number.
6. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please verify:
Recipient name
Street address
Apartment or unit number, if applicable
City and postal code
State or province
Country
Contact information
Incorrect or incomplete shipping details may cause delays or unsuccessful delivery attempts.
If you discover an error after placing an order, contact our support team immediately.
We will attempt to update the address before dispatch whenever possible.
7. Delayed Shipments
Although we aim to deliver orders within 7–10 days, unexpected delays can occur.
If your order has not arrived within the estimated timeframe, please contact us.
Our team will review the available tracking information and work with the shipping provider where appropriate.
We will provide reasonable assistance and any remedy required by applicable consumer law.
8. Lost Packages
If your package appears to be lost during transit, contact us at support@FanVella.space.
Please include your order number and relevant shipping information.
We will investigate the issue with the shipping carrier.
If a shipment is confirmed lost before successful delivery, we will offer an appropriate resolution, which may include a replacement or refund.
9. Damaged Packages
If your package arrives visibly damaged, we recommend documenting the condition of the packaging and the affected product.
Contact our support team with your order number and photographs where available.
We will review the issue and assist with a replacement, refund, or another appropriate resolution.
10. Multiple Shipments
Some orders may contain products that are shipped separately due to inventory location or fulfillment requirements.
If this occurs, items may arrive in more than one package.
Customers will not be charged additional standard shipping fees for split shipments.
11. Undeliverable or Returned Packages
Packages may be returned to the sender when delivery cannot be completed.
Possible reasons include incorrect address information, unsuccessful delivery attempts, or local carrier restrictions.
If your order is returned as undeliverable, please contact our customer support team.
We will review the circumstances and help determine the appropriate next steps.
12. Returns After Delivery
FanVella offers free returns for eligible products within 30 days of delivery.
For instructions on requesting a return or refund, please review our Return & Refund Policy.
13. Customer Support
If you have questions about shipping, tracking, delivery delays, or international orders, please contact:
FanVella Customer Support
Email: support@FanVella.space
Phone: +1 (253) 459-9910
Website: https://FanVella.space
Address: 316 Calistoga St E, Orting, WA, USA
Thank you for choosing FanVella. We appreciate the opportunity to deliver everyday comfort to your doorstep.