Refund policy
At FanVella, we want every customer to shop with confidence. We understand that sometimes a purchase may not meet your expectations, and we are committed to providing a clear, convenient, and customer-friendly return and refund process.
This Return & Refund Policy explains the conditions, procedures, and timelines applicable to purchases made through https://FanVella.space.
1. Our 30-Day Return Policy
FanVella offers a 30-day return period for eligible products purchased through our official website.
The 30-day period begins on the date your order is delivered to the shipping address provided at checkout.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
We offer free return shipping for approved returns, subject to the conditions described in this policy.
2. Return Eligibility
To qualify for a standard return, the following conditions generally apply:
The return request must be submitted within 30 days of delivery.
The product should be in its original condition, with no damage caused by improper use.
The product should include its original accessories and components, where applicable.
Proof of purchase, such as an order confirmation or order number, must be provided.
The item must have been purchased directly from FanVella.space.
Customers may reasonably inspect products to determine their suitability.
Items that arrive damaged, defective, or incorrect will be handled separately, as described below.
Nothing in this policy limits any non-waivable consumer rights under applicable law.
3. Free Return Shipping
FanVella provides free return shipping for eligible returns.
Customers are not required to pay standard return shipping fees when following our approved return process.
Once your return request is approved, our customer support team will provide instructions for returning the product.
Depending on your location, we may provide a prepaid shipping label, arrange another suitable return method, or offer an alternative resolution.
Please do not send items to our business address without first receiving return instructions.
4. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Send an email to:
support@FanVella.space
Include the following information:
Your full name
Order number
Email address used for the purchase
Product name
Reason for the return
Photos of the item, if it arrived damaged, defective, or incorrect
Step 2: Receive Return Instructions
Our customer support team will review your request and provide the appropriate return instructions.
Step 3: Prepare Your Return
Pack the product securely to help prevent damage during transit. Include the original accessories and components, where applicable.
Step 4: Send the Product Back
Follow the return instructions provided by our team.
Step 5: Refund Processing
After the returned item has been received and inspected, we will notify you of the refund decision.
5. Refund Policy
Approved returns are eligible for a refund of the amount paid for the returned product, including applicable taxes.
Because FanVella offers free standard shipping, there is no standard outbound shipping charge to deduct.
Approved refunds will normally be issued to the original payment method used during checkout.
We aim to process refunds within 5–10 business days after receiving and inspecting the returned item.
Additional time may be required for your bank or payment provider to post the funds to your account.
Where applicable law requires a shorter refund timeframe, that requirement will apply.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the product you purchased, please contact us as soon as possible.
Email support@FanVella.space and provide your order number, a description of the issue, and relevant photographs when available.
After reviewing your request, we may offer an appropriate solution, including:
A replacement product
A full refund
A partial refund where agreed upon
Another resolution consistent with applicable consumer protection laws
Customers will not be charged return shipping fees for products confirmed to be damaged, defective, or incorrectly supplied.
7. Exchanges
If you would like to exchange a product for another available item, please contact our customer support team.
Exchange availability depends on product inventory and the circumstances of your request.
Where a direct exchange is unavailable, we may recommend returning the original product and placing a new order.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@FanVella.space.
We will attempt to accommodate cancellation requests before the order has been processed or dispatched.
Once an order has shipped, cancellation may no longer be possible. However, eligible products may still be returned under our 30-day return policy.
9. Late or Missing Refunds
If you have not received an approved refund, please first check your bank account or original payment method.
You may also contact your card issuer or payment provider, as processing times can vary.
If the refund is still missing after the expected processing period, please email support@FanVella.space for assistance.
10. Non-Returnable Items and Exceptions
Certain products may be subject to return restrictions where required by law or for legitimate hygiene and safety reasons.
Any applicable product-specific restrictions will be disclosed before purchase where required.
These restrictions do not affect your statutory rights concerning defective, damaged, or misdescribed goods.
11. International Returns
Our 30-day return policy applies to eligible orders shipped internationally.
Customers outside the United States should contact our support team before sending a return.
We will provide suitable instructions based on the destination country and available return services.
Eligible returns remain free of standard return shipping charges.
12. Consumer Rights
This policy operates alongside applicable consumer protection laws.
Nothing in this policy excludes or restricts legal rights that cannot lawfully be waived, including rights relating to defective or misdescribed goods.
13. Contact Information
For return requests, refund inquiries, or additional assistance, contact:
FanVella
Website: https://FanVella.space
Email: support@FanVella.space
Phone: +1 (253) 459-9910
Business Address: 316 Calistoga St E, Orting, WA, USA
Thank you for shopping with FanVella. Your satisfaction matters to us.